VocaCIC

Voca is a certified Microsoft Teams Contact Center built in Azure with ready-to-use conversational AI. With a lightweight design, Voca gives you the trusted reliability of Teams Phone, the speed to make drag-and-drop changes, and flexibility of only paying for what you need. Voca easily scales to every Teams user across the company — whether it's the main service desk or departments beyond the contact center. Microsoft Teams and Voca, the perfect connection for unifying your customer and employee experience. Voca is Built in Azure and uses Microsoft Teams Calling Trust the reliability that comes with a native Azure-based app using Teams calling infrastructure and client platform to deliver collaborative customer and agent connection.

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Embedded Conversational AI: Use pre-trained Natural Language Understanding, Speech-to-text, and Text-to-speech to handle routine customer questions and free up your agents for more challenging issues.

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Drag-and-drop Flow Designer with API Requests: Build custom call flows for any service scenario in minutes, with a no-code flow designer to automate connection to all your systems.

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CRM Integration: Connect your CRM data with a Conversational IVR call flow to automate data collection into CRM and personalize caller experiences with customer information like open tickets, prescription renewals, purchase history, etc.